Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). Orders placed after 2:00 PM ET are processed the next business day.

Shipping Methods & Estimated Delivery

Service	Delivery Time	Regions	Price
Standard Ground	3–5 business days	Contiguous U.S. (48 states)	$4.99 Free on orders ≥ $69.99†
Expedited	2 business days	Contiguous U.S.	$12.99
Alaska & Hawaii	7–10 business days	AK, HI	$14.99
U.S. Territories	7–12 business days	PR, GU, VI, etc.	$9.99
PO Box / APO/FPO/DPO (USPS)	10–20 business days	U.S. domestic & military	$7.99
International	10–20 business days	Select countries	Calculated at checkout

Status

Available Countries

We ship to 30+ countries including Canada, UK, Australia, EU nations, Japan, and Singapore. The complete list appears at checkout.

Important Information

• Duties & Taxes (DDU): International customers are responsible for any customs fees, VAT/GST, or import duties not included at checkout.
• Restricted Items: Certain herbal products cannot ship to some countries due to local regulations. We’ll notify you and remove restricted items as needed.
• Transit Times: Usually 10–20 business days; customs clearance may extend delivery windows.
• Refused/Unclaimed Parcels: If a package is refused or returned by customs, we will refund the product price less actual shipping (both ways) and applicable processing fees, where permitted by law.

Tracking Your Order

You’ll receive a shipment confirmation email with a tracking number. Track via:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx International MailService / DHL eCommerce (if used)

Address Accuracy & Edits

Please confirm your shipping address at checkout. You may request address/order edits within 1 hour after purchase or any time before the order is marked “Shipped.”

Failed Deliveries

• U.S. orders returned due to incorrect address or unclaimed package will be processed upon receipt.
• We may deduct return shipping plus up to a 15% restocking fee (where permitted by law).
• Contact us within 7 days of the return scan to arrange reshipment.

Loss, Theft & Signature

• Marked “Delivered” but not received? First check with household members and neighbors. If not found, contact the carrier to open a trace/claim, then reach us with the case number.
• Orders over $250 may require an adult signature upon delivery (selected lanes only).
• We can assist with insurance claims in accordance with carrier policies.

If an item is on backorder or sold as a pre-order, we’ll display the expected ship window on the product page and at checkout. If we can’t ship by the stated date, we’ll email you with a new estimate and provide options to consent to the delay or receive a refund immediately. Split shipments may occur at no extra cost for U.S. orders when part of an order is ready sooner.

During peak seasons, processing and delivery times may extend:

• Thanksgiving Week: Add 2–3 business days
• Christmas Season (Dec 10–31): Add 3–5 business days
• Chinese New Year (Jan/Feb): Add 4–7 business days

Last ship-by dates for guaranteed holiday delivery are announced each November.